Frequently Asked Questions

How can I pay when I shop at Smart on Budget?

Online Orders:

Visa, MasterCard, Discover, PayPal are available in our checkout. Note: PayPal orders with an “Unconfirmed Address” may be declined.

International Orders:

We only accept credit cards from Canada or the US. International payment methods are not accepted.

Can I order over the phone?

For security reasons, we do not accept orders over the phone. If you’re not sure how to order online or need help placing your order, we would be more than happy to walk you through the process.

Can I send an order as a gift?

Yes! When you check out you can choose to send the order to anyone in Canada and USA ! You can also include a gift note for free. Our packing slips do not include price details, so your recipient will never know what a great deal you got.

How much does shipping cost?

Free shipping for 48 lower states in USA.

For Canada shipping, price is $9.99 for Smart Home Products.

What if I need to change or cancel my order?

As long as your order has not been sent, you can contact us to change or cancel your order.

What if my transaction has failed?

If you have paid by credit card and your transaction has failed, you may see a charge and a reversal. Your card has not actually been charged. It could take up to five business days to receive the reversal. We apologize for any inconvenience.

How long will it take to process my order?

90% of our orders are shipped within one business day. However, there are a few exceptions.

If your order contains items that are backordered, special order, or limited availability, your whole order will be held until these items are ready to ship.

If your order is flagged as a security risk, it will be held until we can verify the information in question.

Once my order ships, when will I receive it?

Your order will be delivered in 5 business days after shipping.

Do I get a tracking number for my order?

When your order is shipped from our warehouse, you will receive an e-mail confirming your order was shipped, and will be provided with one tracking number per box shipped.

You can track all of your orders by logging in to My Account

My order didn’t arrive! What should I do?

Before calling to report your package missing, please check your order status by logging in to My Account. If your tracking number

We cannot re-ship or refund your order during this waiting period as orders are usually found and delivered by shipping service. If you cannot wait for the investigation to be completed, you will need to place a second order (paid in full). You may return the first order once it is received.

Found Orders: will be delivered to you immediately and the investigation will be closed. No further action is required.

Undeliverable Orders (Shipping, Labeling or Other Sender Error): Will be returned to sender (us) and we will re-ship it to you at no cost.

Undeliverable Orders (Address, Postal Code or Other Customer Checkout Error): Will be returned to sender (us) and we will re-ship your order on a case by case basis at the discretion of Smart on Budget.

Orders Declared Lost or Stolen: On a case by case basis we will either replace or refund your order at no additional cost to you.

Taxes & Brokerage

Taxes will be applied to your total order (cost of goods plus all shipping and handling). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the province your order is being shipped to.

What is your return policy?

We’re proud of our product quality, value and wide selection. If for any reason you’re not satisfied with your online or in-store purchase, we offer a variety of refund and exchange options.

Please see our detailed return policy here

Do you accept manufacturer or competitor coupons?

We’re proud of our product quality and our low, low prices. At this time we do not accept competitor coupons or manufacturer coupons, but we do have a price matching policy that can be viewed here.